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Help Centre

Everything you need to know

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.

Do you offer same-day delivery?

The short answer is no we do not. We are constantly reminded by the boss that "when he was young you had to wait 28 days for delivery!", we can do better than that but do not offer same day or next day delivery. We will get your order out to you within three working days, archers are at their best when they are patient.

Can I have my order gift wrapped?

Of course, just tick the gift box on the order page and we'll wrap it nicely and remove any external descriptions from the package and the invoice will be available to you electronically and not included in the package.

How long does a set of bespoke arrows take to make?

We have a four week lead time on bespoke arrows so you should receive them within a month of your order being confirmed. If for any reason we think we will go over this self-imposed deadline we will keep you informed.

If you order a large number of arrows or something that requires the attention of another artist e.g. all our historic arrowheads are made to order by an expert that may have their own lead times, we will let you know what the estimate of delivery is if outside of our normal 4 weeks.

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